Career Advancement Center

Take charge of your career and learn the skills you need to grow professionally at the APCO 2017 Career Advancement Center.

The Career Advancement Center is open to everyone participating in APCO 2017. Take this opportunity to engage in discussions with experts from both the private and public sector on topics critical to professional development.

CEUs can be earned for sessions in the Career Advancement Center.

Monday, August 14
10:30 a.m. – 11:30 a.m.

Credentials in the PSAP

As our industry continues to evolve so does the complexity of the job. This also impacts us as we grow into supervisory and management roles. Not sure which class you should tackle first? Has it been awhile since you were in a formal classroom setting. Maybe you have never How does my center benefit? How do I benefit? Come spend an hour with us and learn about the different credentials that are available to us. Take that first step to advancing your career!
Robert “Bob” Bloom, Department of Emergency Communications, Public Safety Systems Administrator
11:45 a.m. – 12:45 p.m.

Dealing with Negative Colleagues/Employees

Negative Nellies taking over your workplace? If you answered, “yes”, you’re not alone – negativity in all its many forms is alive and kicking in most organizations. In this session we’ll identify the various types of negative coworkers/employees plaguing our organizations, and provide solid strategies and techniques for combating the bad apples that live to make life miserable for the rest of us.
Candice Solie, Profile Evaluations, Inc., Vice President
1:00 p.m. – 2:00 p.m.

The Importance of Volunteering

Did you know that volunteering is good for your health? Studies show that people who volunteer live longer and are healthier than those who don’t. Agencies that encourage volunteerism help promote positive community relations and public support for agency. This light-hearted, interactive session will help attendees discover the rewards and benefits of volunteerism. Attendees will identify opportunities for volunteering within APCO and within their own communities. 
Angela Bowen, Georgia Public Safety Training Center, Manager, Instructional Services Division
2:15 p.m. – 3:15 p.m.

Motivating Tenured Employees

No one will argue that public safety communications is a stressful job. As a supervisor or leader in your agency what can you do to keep tenured employees motivated? Is there something that you are doing wrong? This session will address what you can do, the limits of what you can do and some things you may be doing wrong?
Tony Harrison, The Public Safety Group, President, Founder
Tuesday, August 15
10:30 a.m. – 11:30 a.m.

Basic Principles for Successful Growth and Leadership

This session explores the principals of success and leadership for those striving to see life as a mission, and not as a career. It is probably safe to assume that very few people start out with the goal of career in public safety communications. But for those people that enter the profession and become successful, there comes a moment in time when they realize that their job has become more of a mission then just a career. Learn how to achieve professional growth and personal success by following a few simple principles.
Bill Hinkle, First Responder Network Authority, Senior 9-1-1 Advisor
11:45 a.m. – 12:45 p.m.

Resume Mistakes to Avoid

The most common mistakes in resume’ building are not proofreading it before sending or using and not creating the resume’ for the position you want. With a very competitive market and college degrees as different as a bag of skittles one must take precaution in the building process. Just like with any building process there must be a firm foundation or the whole thing will come tumbling down. Or should I say not getting an interview because of the poorly written resume. In this session we will explore common mistakes made in the resume building process and give you some ideas on how to tackle these mistakes and land the position of your dreams. Please bring your questions, open mind and a copy of your resume and let’s build them together.  
Monica Corbin – Simon, Houston Emergency Center, Training Coordinator
1:00 p.m. – 2:00 p.m.

Upwards Communications

In this workshop, we will discuss the various methods of Upward Communication.   We will also discuss the primary purpose of upward communication — to provide information to managers from subordinates. Subordinates can communicate message and information to the superiors in several ways. Some of the more commonly used methods of upward communication system are – memos, reports, complaint and suggestion boxes, open door policy, direct correspondence, counseling, social gatherings, special meetings, periodic interviews, committees, reunion, and feedback sessions. We will look at these methods and the goal is providing you with a confident method that works for you the next time you move your communications Upwards!
Greg Coleman, Harris Corporation, Strategic Sales/Business Development Manager