Professional Development Sessions

Your Educational Guide to APCO 2017

Welcome to your educational experience led by APCO. Through a very rigorous process, our sessions were selected from the best and brightest in our industry in various subject matters. APCO strives to provide you with an educational experience unparalleled to any other industry-related event. In doing so, we will help you become more knowledgeable in your field, more valuable to your agency and co-workers, and better equipped with the latest tools to keep our communities and the public safe.

Below are the tracks purposely designed to focus on specific subject areas. They are intended to act as a guide when planning your education. To begin your journey, read each track description below, then simply look for the logo and/or track name when selecting your sessions throughout the week.


2017 Education Tracks

icon_frontline-60x60 Frontline Telecommunicator
These sessions will focus on subjects that are relevant to frontline telecommunicator including procedures related to answering 9-1-1 calls, dispatching public safety units and physical/emotional health and wellness.
icon_leadership-60x60 Leadership Development
The sessions within this track will focus on developing leadership skills that every successful person needs to possess, both operationally and technically. Participants will learn the tools and techniques to enhance their personal performance and become a great leader.
icon_commCenter-60x60 Communications Center Management
Sessions will enable managers to create a powerful impact on their employees and their agency by focusing on issues directly related to operating a communications center and mentoring.
icon_emergency-60x60 Emergency Preparedness, Response & Situational Awareness
The sessions within this track are designed to address the operational planning needed to prepare communication centers and first responders for an unexpected and expanding emergency event. Discussions include operational responses to major events.
icon_radio-60x60 Radio Technologies, Land Mobile Radio & Spectrum Management
This track is dedicated to relevant trends and future-thinking insights related to Land Mobile Radio (LMR).
icon_ng911-60x60 NG9-1-1 and Emerging Technologies
These track sessions will cover the operational impact of new technology in the communication center and how technology and information sharing are evolving.
icon_hotTopics-60x60 Cutting Edge Issues and Hot Topics
Hand-picked by APCO staff, these sessions will cover the very latest developments in public safety communications – ranging from new policy and technological trends to after action discussion concerning recent public safety incidents such as 9-1-1 outages and natural and man-made disasters.
icon_socialmedia-60x60 Social Media in the PSAP
This track will contain sessions devoted to discussions of PSAPs internal restrictions for the use of social media, external uses of multiple social media sources, and the challenges and opportunities of both.
icon_industryProducts-60x60 Industry Products and Tools
Sessions in this track will showcase vendor demonstrations on their latest product or tool and how it is applicable to the APCO membership.

Additional educational opportunities to round out your APCO 2017 experience:

  • Career Advancement Center – Learn the skills you need to grow professionally.
  • Presentation Theater – Listen to public safety companies on the latest technology.
  • Health & Wellness Sessions – Find out how to incorporate health and wellness into your daily life.

Continuing Conversations Speaker Q&A Room
Convention Center, Room 212
Did you enjoy a session and want more information or have additional questions? A meeting room has been reserved for the opportunity to continue the session discussion and learn more! The Q&A room will be available Sunday through Wednesday during professional development hours for attendees and speakers to meet in an informal setting. Seating availability is on a first come, first served basis.

Deaf or Hard of Hearing Sessions
Interpreters for our deaf or hard of hearing attendees will be provided during select professional development sessions. View the list of sessions.

Important Note
Seats in concurrent educational sessions are limited and are available onsite on a first-come, first-served basis. Popular sessions will reach capacity quickly, so please plan to arrive early. Use of the Itinerary tool in the attendee service center does not guarantee or reserve a seat in any session.